Shipping Policy

UK DELIVERIES:

Please find our shipping prices below. All weights are shown on the product pages on the website.

Shipping depends on the total weight.

• Larger items (over 3kg) will be shipped via courier APC at the standard courier shipping rate.  Some fragile mosaic items and silver jewellery of higher value will be shipped via  courier.
• Shipping times given are after despatch of the order, not the day of placing.
• We also have a Courier Express Service which is for same day dispatch of your order if placed before 1pm (excluding weekends and bank holidays) for an additional  £3.00. Please note this does not guarantee next day delivery.

If orders are refused at the customs due to non payment of said fees then the order will be refunded for the item only.
*Please note any orders under £3 items net will incur a £1 small order charge. This is to cover picking and packing fees. 

ZONE 1 - UK Mainland
0-99g	100g -3kg	3kg+
£2.79	£2.99	£5.99

 

ZONE 2 - Northern Ireland BT
0-99g	100g - 3kg	3kg+
£7.79	£7.99	£14.50

*Delivery can take up to 5 working days

ZONE 3 - Scottish Highlands & Isles , Channel Islands , Scilly Islands
0-99g	100g - 3kg	3kg+
£7.79	£7.99	£14.50

**The following postcodes fall into the Scottish Highlands and Isles.
AB37-AB38, AB41-AB56, FK17-FK21 , HS, IM, IV1 - IV56, KA27 & KA28, KW, PA20 - PA49, PA60 - PA78, PA80 - PA88, PH17 - PH44, PH49 & PH50,PO30 - PO41, TR(21-25), ZE

Shipping Dangerous Goods:

Some of our products are classed as dangerous goods (Pure Essential oils, Blends, Essential oil Mists, Room Sprays, Organic essential oils or products which contains alcohol such as Aroma Mists or Perfumes.) We can confirm that we can Ship Dangerous Goods by road ONLY. We are unable to send dangerous goods by air.

UK SHIPPING TERMS AND DETAILS:

DESPATCH TIMES:

We aim for 1-2 working days for despatch of your orders (please note at the busiest time (Oct-Dec)orders may take 3-4 working days,

UK Orders sent via small parcel service should be delivered within 3-5 working days after despatch.

If Courier Express Service shipping option is chosen then orders once dispatched  are delivered the next working day with APC.

METHODS OF DELIVERY:

For UK courier orders we use the courier APC when your order is despatched  you will receive an automatic despatch email and tracking details.

Orders sent via the postal service (small parcel) are sent with Yodel. You will receive a tracking number in the dispatch email, however this is only a partially tracked service.

For large furniture items these will need to be shipped on a pallet. Please provide your customers contact number as the shipping company would require this for any help with delivery. We unfortunately cannot ship a pallet delivery until we have this information.

We aim for 1-2 working days for despatch of your orders (please note at the busiest time (Oct-Dec)orders may take 3 working days,

For orders placed after 4.30pm, the working day commences at 8am the next day.

BFPO/PO BOX ADDRESSES:

We cannot ship to a PO Box address via courier within the UK

Please contact us before placing an order to a BFPO address that is a courier delivery as prices will vary.

PACKAGING:

All packages are packed in un-marked packaging with no mention of Ancient Wisdom unless this is one of our brand products, manufactured or imported by ourselves. Bathroom products such as soaps and bath bombs come with the ingredients list.